Find the right people, at the right time.

Find the right people, at the right time.

Overview

Overview

During a 4 week internship opportunity through Springboard, a team of 3 other designers and I collaborated to streamline the internal onboarding process for a company called Spotwork. Spotwork is a technology platform that connects employers to reliable hourly workers on-demand and helps job seekers find flexible opportunities to earn on their terms.

During a 4 week internship opportunity through Springboard, a team of 3 other designers and I collaborated to streamline the internal onboarding process for a company called Spotwork. Spotwork is a technology platform that connects employers to reliable hourly workers on-demand and helps job seekers find flexible opportunities to earn on their terms.

During a 4 week internship opportunity through Springboard, a team of 3 other designers and I collaborated to streamline the internal onboarding process for a company called Spotwork. Spotwork is a technology platform that connects employers to reliable hourly workers on-demand and helps job seekers find flexible opportunities to earn on their terms.

Role

1 of 4 UX/UI Designers, UX Researchers

Duration

Mar 2023 - Apr 2023

Outcomes

Web App Feature

Goal?

Goal?

To build a high-fidelity prototype based on their current website to demonstrate the functionality of their product and expand their customer base and broaden their market.

To build a high-fidelity prototype based on their current website to demonstrate the functionality of their product and expand their customer base and broaden their market.

To build a high-fidelity prototype based on their current website to demonstrate the functionality of their product and expand their customer base and broaden their market.

To build a high-fidelity prototype based on their current website to demonstrate the functionality of their product and expand their customer base and broaden their market.

Competetive Analysis

Competetive Analysis

To build a standout product, it is essential to understand the competitive landscape and identify industry best practices as well as where our product falls within that landscape. We conducted competitive analysis against Spotwork’s top competitors, including not but limited to: Wonolo, UpShift, and Thumbtack to understand how others tackled problems that may have arose during our design process.

Thumbtack for professionals:

✍️

3/5

General Design

📱

4/5

Functionality

💬

4/5

UI Design


  • Pros: You can see how many competitors there are, when the employer posted the job opening, information about the employer, and a very clear job description.


  • Cons: The app will restrict your ability to search for other job positions by locking you into a particular job. Salaries are also not transparent.

Instawork:

✍️

3/5

General Design

📱

3/5

Functionality

💬

3/5

UI Design


  • Pros: A wide variety of options to explore and a detailed profile and description of each shift with clear hourly wages.


  • Cons: Instawork does a poor job at clearly conveying what the next steps to be taken are and parts of their copy are misleading.

Wonolo + Wonolo Pro:

✍️

4/5

General Design

📱

4/5

Functionality

💬

4/5

UI Design


  • Pros: Salary, commute, time are all transparent and they even calculate your expected net income for each job. First time users even get a step by step guide.


  • Cons: By separating the job searching and map portions of the UI, space, time, and most importantly: the user's attention are wasted.

Analysis

Analysis

To ensure our demo effectively showcases the key features and functions of Spotwork's live service, we decided to map out the entire platform in its current state. With information architecture laid out and easily interpretable, we were able to holistically create a comprehensive site map and detailed maps of core user flows.

These maps were vital for our team in two ways. Firstly, they pinpointed key aspects for the demo, ensuring a comprehensive showcase of Spotwork's capabilities. Secondly, they revealed potential issues in user flows, helping optimize the demo for a better user experience.

Beyond the demo, these maps are crucial for Spotwork's future development. They form a strong base for refining the app's design, guiding informed decisions on new features, flow optimizations, and overall structural enhancements. Through meticulous mapping, we've not only ensured a successful demo but also set the stage for Spotwork's ongoing growth and innovation.

Prototype

Prototype

With valuable insights from user testing in hand, our team moved forward to create a high fidelity prototype that accurately represents the look and feel of the final product. To work efficiently and maximize our collective skills, we coordinated the division of labor by assigning specific tasks to team members.

Effective communication played a crucial role in our success, ensuring that we stayed on the same page throughout the process. We established regular check-ins, progress updates, and feedback sessions to maintain a cohesive and collaborative environment. This approach enabled us to address any challenges promptly, iterate on our designs, and refine the user experience.

Final Thoughts & Takeaways

Final Thoughts & Takeaways

A major lesson from this experience emphasized the value of ongoing communication. Regular check-ins and proactive discussions allowed our team to collaborate effectively and complete the project successfully. I realized that consistent communication is crucial for alignment, swift issue resolution, and ensuring project progress. Additionally, I learned the importance of flexibility in a dynamic work environment. As plans often deviate, adaptability and quick adjustments became essential skills.

Overall, my industry design placement project with Spotwork provided me with a valuable opportunity to apply my UX design skills to a real-world project and gain experience in a professional setting. I am grateful for the skills and knowledge I have gained during this placement, and I look forward to utilizing them in my future endeavors.

More works.

More works.

© 2024 Grayam Church

Back up